Warranties
II CLAIMS and WARRANTY
2. In the event of non-conformity of the jewellery with the contract of sale, the customer has the right to make a claim within 2 years from the date of delivery, requesting the supplier to bring the purchased jewellery into conformity with the contract of sale. In this case, the customer has the right to choose between having the jewellery repaired or replaced with a new one, unless this is impossible or the method of compensation chosen is disproportionate in comparison with the other.
2.1. A method of compensating a customer is deemed disproportionate if its use imposes costs on the supplier that are unreasonable in comparison with the other method of compensation.
2.2. Bringing the jewellery into conformity with the contract of sale shall be free of charge to the customer, who shall not be liable for the cost of sending the jewellery if the claim is justified.
If the customer is not satisfied with the resolution of the claim, he may choose whether to cancel the contract and claim a refund of the price he paid for the jewellery or claim a reduction in price.
The customer may not claim a refund or a reduction in the price of the jewellery if the supplier has agreed to replace the jewellery with new jewellery or to repair it within one month of the complaint.
2.3. The Supplier shall be obliged to grant a request for cancellation of the contract and to refund the amount paid by the customer when, after having satisfied three customer complaints by repairing the same piece of jewellery within the two-year warranty period, there is a subsequent occurrence of non-conformity with the contract of sale.
2.4. The customer may not claim rescission of the contract if the non-conformity of the jewellery with the contract is minor.
2.5. The Supplier shall not be obliged to satisfy any claims in case of non-conformity of the jewellery with the contract of sale caused by mechanical damage, contact with detergents and cosmetic products(including creams and perfumes), improper use and storage, due to negligent treatment, as well as when the jewellery has been repaired, cleaned and subjected to any other interventions by other jewellers.
3. INDEFINITE CARE OF YOUR JEWELLERY - OUT OF WARRANTY SERVICE
3.1 Separately and outside the 2 year warranty period, we offer unlimited maintenance, cleaning and refreshing of jewellery purchased through the e-shop free of charge to you. Often they are a symbol of long family traditions passed down from generation to generation or an expression of emotion of someone dear to you, so they deserve your special attention and care. You can rely on us for professional help and advice on how to keep them looking immaculate so you can enjoy them for a long time. We also offer a free size adjustment in cases where one can be done without compromising the design, finish and overall look of the jewelry.
3.2 The Supplier will not be held responsible in the event of a size being incorrectly selected by the customer where it is not possible to make a size adjustment due to the nature, design and finish of the jewellery without affecting its overall appearance.
