Return of products

Return of products

I WITHDRAWAL
1. The customer has the right, subject to the limitations below, without compensation or penalty and without giving any reason, to withdraw from the contract and return the ordered jewellery within 14 days of delivery, but only if it is in a suitable commercial condition ("indistinguishable from new, without signs of use"), its original packaging has not been damaged, the labels with which it was sent by the supplier have not been removed, and it is complete (in. receipt, the quality and/or authenticity certificate).

1.1.In the case of the sale of jewellery with diamonds and/or precious stones, the customer has the right to withdraw from the concluded contract only at the time of delivery by declaring to the courier his refusal to receive them.

1.2 The customer shall not be entitled to withdraw from the contract upon delivery of jewellery made to his individual order and in accordance with his individual requirements.

1.3 The right of withdrawal is exercised by sending a message to sales@astogold.bg, in which the customer indicates the bank account to which he wishes to be refunded the amount paid under the contract.

1.4.In case the payment was made by bank card, the refund is made by ordering a reverse transaction on the card with which the payment was made within 14 days.

1.5.The cost of returning the jewellery shall be borne by the customer.

1.6 Once we have received the jewellery back and we have established that these conditions have been met, we will refund the amount paid no later than 30 days from the exercise of the right of withdrawal. For this purpose, be sure to indicate a bank account in your cancellation notice.

1.7 In the event that it is necessary to refund amounts paid by card for services contracted and performed by the supplier, this will be done by us by means of a credit transaction to the card with which the payment was made.

 

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